General Return Policy

Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page of this website.

 

Return will be processed only if:

it is determined that the product was not damaged while in your possession;

the product is not different from what was shipped to you;

the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).

 

Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect quantity or type of product ordered or incorrect product ordered.

 

Products marked as “non-returnable” on the product detail page cannot be returned.

 

Products may be eligible for replacement only if the same seller has the exact same item in stock.

 

If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.

 

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.

 

Categories with associated return window and exceptions, if any:

 

 

Beauty Products / Grocery & Gourmet:

This item is non-returnable due to hygiene and personal care nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Nutrition & Dietary Supplements:

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Any product purchased from third party/ referral/ website will be taken care for return and refund as per the policies of the site of purchase, And wellenze.com or parent company Ants4u International Pvt. Ltd. will not be responsible for any such transactions